Terms & Conditions
Overview
This website is operated by Ania Haie. Throughout the site, the terms "we","us" and "our" refer to Ania Haie. Ania Haie offers this website, including all information, tools and services available from this site to you, "the user".Please read these Terms & Conditions carefully before accessing or using our website on desktop, mobile or tablet. By accessing or using any part of the Ania Haie website, you agree to be bound by these Terms & Conditions.
If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. We reserve the right to update, change or replace any part of these Terms & Conditions by posting updates and/or changes to our website at any time.
Products
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
Product Quality
All items are created using sterling silver with rhodium plating or 14 karat plating. Please note that due to the items being plated, colour may fade over time and with consistent wear over a long period of time. Please see our Jewellery Care section to know how to keep your product in the best condition for a longer period of time.
Photography
Please note that some items may appear a different size online in order to show specific product detailing or to show the in product in full. Product photography reflects the best specification of the item, but some might alter in colour and size due to different versions of digital screens and web platforms, therefore we cannot ensure that the exact colour and sizing of products will always be shown.
Free Gifts & Promotions
In the event you wish to return your original item(s) you must also return the free gift item. Any item(s) that is returned without a promotional item(s) that was included with the original transaction will have the value of the promotional item deducted from the refund amount. If you purchased an item at a discounted rate, you will be refunded the price paid on purchase, and not the original RRP.
Discount Codes
On occasions promotional discount codes will be available, via third party collaborations or directly, which can be applied to items on our website. These given codes can only be applied to the specified products and purchases of full priced items and will not work in conjunction with any other promotional offer. Promo codes are not valid on outlet items.
Account Confirmation
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
Payment Details
We accept all major credit and debit cards and PayPal.
Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options: Pay in 3 and Pay Later. Payment is to be made to Klarna.
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
Errors, Inaccuracies & Omissions
Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the website is inaccurate at any time without prior notice (including after you have submitted your order).
VAT
VAT will be calculated based upon the final shipping destination.
Complaints & Claims
If you feel you are not completely satisfied with any Ania Haie product or service, please contact our customer service team at info@aniahaie.com, Monday to Friday, between 9:00am and 5:00pm GMT.
Returns
Full price items can be returned within 14 days of receiving your original order. All returns must be accompanied by a copy of your proof of purchase. Please make sure your items are returned in a new and unused condition and in their original packaging in order for us to process a refund. Sale items cannot be returned or exchanged unless faulty. Earrings cannot be returned or exchanged for hygiene reasons unless they are defective or faulty.
Please ship the item(s) you'd like to return to the address below:
Ania Haie Ltd
Creeds Farm, Silver Street
Burrow bridge, Bridgewater
Somerset, TA7 0RZ
United Kingdom
Upon receipt of items our customer team will send you a confirmation email. We will process your refund within 7 days of receipt and card originally used will be credited with the cost of the goods, minus any delivery charges. Your credit card company may take 4-7 working days to credit your account. Please note that we do not offer free returns service at the moment.
Faulty Items
If you receive an order and deem it faulty, please email our customer service team at info@aniahaie.com including pictures of the faulty item(s) before making any returns. Delivery charges for return will be reimbursed upon review and approval.
Exchanges
If you want a different item that is sold under a different product code, or the item you want is a different price to the price at which you bought the original product, then you'll need to return the unwanted item for a refund and place a new order.
Please note that we cannot be held responsible for any items/packages which do not reach us so we recommend that you use a trackable service.
Cancellation Policy
Cancellation by you:
Once an order has been placed we are unable to make any changes or cancel your orders.You can return your order once you have received it, please find further details in our Returns & Exchanges section.
Cancellation by us:
We reserve the right to cancel the contract between you and us if: We have insufficient stock to deliver the goods you have ordered, or one or more of the items you ordered was listed at an incorrect price due to a typographical error.
If we do cancel your contract we will notify you by e-mail and will recredit your account any sum deducted by us from your credit card as soon as possible. We will not be obliged to offer any additional compensation for disappointment suffered.
Warranty
All our jewellery pieces have a 12-month warranty from date of purchase covering manufacturing faults but not fair wear and tear, accidental damage or misuse. For the warranty to be valid, proof of purchase is required. Warranty does not entitle you to replacements or refunds for lost or stolen items.
Company Details
Ania Haie, aniahaie.com is a UK company registered in England.
Company number 11239150.