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Returns

RETURNS

Full price items can be returned within 14 days of of receiving your original order. All returns must be accompanied by a copy of your proof of purchase. Please make sure your items are returned in a new and unused condition and in their original packaging in order for us to process a refund. Sale items cannot be returned or exchanged unless faulty. Earrings cannot be returned or exchanged for hygiene reasons unless they are defective or faulty.

Please ship the item(s) you’d like to return to the address below:

ANIA HAIE C/O Silver Willow Ltd.Creeds Farm, Silver Street
Burrow bridge, Bridgewater
Somerset, TA7 ORZ
United Kingdom

Upon receipt of items our customer team will send you a confi rmation email. We will process your refund within 7 days of receipt and the credit or debit card originally used will be credited with the cost of the goods, minus any delivery charges. Your credit card company may take 4-7 working days to credit your account.

Please note that we do not offer free returns service at the moment.

FAULTY ITEMS

If you receive an order and deem it faulty, please email our customer care team at [email protected] including pictures of the faulty item(s) before making any returns. Delivery charges for return will be reimbursed upon review and approval.

EXCHANGES

If you want a different item that is sold under a diff erent product code, or the item you want is a diff erent price to the price at which you bought the original product, then you’ll need to return the unwanted item for a refund and place a new order.

Please note that we cannot be held responsible for any items/packages which do not reach us so we recommend that you use a trackable service.

Still have a question? Please email our customer care team at [email protected] or chat with them on our Facebook @AniaHaie (Mon – Fri|9AM- 5PM GMT).